Do you want to Manage the Service Desk team in SE/NL, act as SPOC for escalation of incidents, lead communication during major incidents, report to senior management, ensure fast and reliable support?

Would you like to go further and bring your skills to a truly global and multi-cultural organization?

At UniCarriers 5000+ individuals worldwide are united by a desire to develop, manufacture and distribute industrial trucks that create difference. The UniCarriers Group was created in 2011 from the mergers of the brands Nissan Forklift, TCM and Atlet and it will extend soon with the introduction of Mitsubishi The UniCarriers Group is headquartered in Tokyo with branches in Europe, America and Asia, and its European headquarters are located in Mölnlycke (Göteborg).

Key responsibilities and activities

  • Develop and foster a positive “can do” culture throughout UniCarriers Europe IT Service Desk
  • Contributes to the strategy and direction of the function
  • Incorporates the functional, strategies and annual plan into key objectives & deliverables for self and direct reports
  • Facilitate the execution of the functional plan by setting clear and realistic objectives for service desk team
  • Responsible for the efficient, timely, accurate and cost effective management and delivery of the function’s activities
  • Ensures the standardisation & compliance of functional policies, processes and systems
  • Providing input to the functional budget
  • Providing direction, leadership, supervision and mentoring to service desk team
  • Develops a constructive and professional relationship with all stakeholders
  • Participates in the performance appraisal for service desk team
  • Supports the professional and career development of Self and service desk team through continued professional training, mentoring, and on the job development
  • Responsible for the service desk to achieve the agreed group service desk SLA
  • Add in estimated weekly time required for the main tasks.
Preferred Experience and Education

  • 2+ years working experience as a Service Desk Manager, Service Delivery Manager or Team Leader / Supervisor
  • Experience off working in a multinational environment
  • University degree or business school degree
Skills

  • ITIL Foundation v.3
  • ITIL Service Operation or Service Strategy
  • Project Management
  • Business minded
  • Analytical
  • Communicates fluently both in Swedish and English
Knowledge

  • Knowledge of Performance Management Practices, resourcing & talent management, employee relations, learning & development practices, payroll and internal communications
  • Knowledge and experience in working and developing the ITIL framework, especially in the Service Strategy, Service Operation and CSI lifecycles
  • Well-founded technical knowledge in OS, Server OS, ERP applications and Office applications
Personality and Behaviours

  • Proactive
  • Good interpersonal skills, developing team members
  • Delegation of work, trust in the team and its individual members
  • Be a role model to team members
  • Ability to create and maintain a positive can do attitude in a team spread across Europe
  • Not afraid to get “hands dirty” and step in and Service out
Apply now!
This recruitment process is a collaboration between UniCarriers Europe AB and Dfind IT. Since the selection process is ongoing, please don’t hesitate with your application. Apply by registering your CV (preferably in English) at www.dfind.se/it. For questions please contact recruitment consultant Therese Tillander at therese.tillander@dfind.se or 0722-01 60 93.

Location: Mölnycke (Göteborg)
Start date: As soon as possible, with respect to notice period
Scope: Full time